Duties:
Smile and welcome customers in the branch.
Provide basic teller services.
Build customer loyalty through excellent service.
Ensure accuracy and timely processing of transactions for customers.
Balance daily work in accordance with established policies and
procedures.
Perform transactions in a professional manner to maintain customer
confidence and trust.
Resolve service issues or refer to the appropriate channel to guarantee
customer satisfaction and retention.
Promote services and products via customer education and referrals.
Support bank functions in the community.
Follow fraud prevention and security procedures.
Assist other associates as needed.
Relationships:
Will have extensive contact with customers and must conduct relationships
in a manner that will enhance the overall marketing of the bank.
May be called upon from time to time to participate with community
organizations and in community projects.
Directive:
Tellers must maintain a professional appearance and attitude and
provide excellent customer service. With limited supervision,
transactions must be processed within guidelines and necessary
approvals must be obtained. Tellers will also make recommendations
to assist and educate customers on Bank products and services.
Monroe Branch: Customer Service Supervisor
Duties:
Responsible for teller balancing and transaction accuracy
Support Branch Manager with the overall operations and customer
service functions
of the branch
Share responsibilities for scheduling and work flow of the branch
Supervise branch personnel, assist with preparation of annual performance
assessments
Instruct staff with regard to bank policies and procedures
Provide guidance to subordinates when necessary, recommending additional
job training
or job adjustment
Handle customer problems and complaints; counsel customers with
special problems
or in disagreement with the banks policies and procedures
Promote and explain financial services.
Prepare reports and carry out special projects
Approve or disapprove transactions within authority.
Open and Close branch.
Support with routine audits, compliance, cash, key logs, negotiable
items, etc.
Other duties as assigned.
Organization:
Make recommendations about possible methods to improve work-flow
and budgetary needs.
Assist in establishing and maintaining service standards.
Relationships:
Responsible to the Branch Manager for the fulfillment of functions
and responsibilities. Assist staff in respective functions associated
with the areas for which he or she has direct responsibility.
Will have extensive contact with customers, the public, and the
community, and is to
conduct relationships in a manner that will enhance the overall
marketing effort of the bank.
Will be called upon from time to time to participate with community
organizations and in community projects.
Directive:
The Customer Service Supervisor should have 2 years banking experience.
The Customer Service Supervisor will maintain a professional
appearance and attitude and exhibit exceptional communication
and managerial skills. Under minimal direction, will perform
appropriate accounting and analysis to insure accurate maintenance
and recording of financial transactions and audit. The Customer
Service Supervisor will make judgments and decisions based on
prior experience, knowledge of generally accepted accounting
principles and independent research, when necessary.
